Your questions answered

At Plus Heritage Ltd, we believe in clear communication and want to make your customisation journey as smooth as possible. Here you'll find answers to our most common questions about ordering personalised clothing and accessories, our policies, and how we work.

Frequently asked questions

As a UK-registered company established in 2020, Plus Heritage Ltd specialises in manufacturing and selling personalised apparel, accessories, and sports goods. Our Cosytrend brand is dedicated to providing tailored solutions for schools, companies, sports teams, and clubs, helping to strengthen branding and identity. We are committed to quality, creativity, and customer satisfaction.

What are the most common questions your customers ask about ordering customised clothing?
Customers of Plus Heritage Ltd commonly ask questions about the customisation process, pricing, design options, and delivery times. Some of the most frequent questions include: What types of clothing and accessories can be customised? Can I use my own logo, artwork, or design? Is there a minimum order quantity? How long does production and delivery take? What printing or embroidery options are available? Can I see a design preview before production starts? Do you offer different colours, sizes, and styles? How much does customised clothing cost? Can you help create or improve my design idea? Do you provide custom clothing for churches, charities, schools, businesses, and sports teams? Are the products good quality and long-lasting? Can individual names or numbers be added to items? Do you offer bulk discounts for larger orders? How do I place an order or request a quote? These questions help customers feel confident that they will receive personalised, high-quality products that meet their needs.

Are there any important details or policies about your services that you want every customer to know upfront?
Plus Heritage Ltd believes in being clear and transparent with every customer from the start. We want customers to know that all customised items are made to order, which means production times may vary depending on the size and complexity of the order. We encourage customers to carefully review and approve all designs, spelling, names, colours, and details before production begins to help avoid errors. We also advise customers that personalised products are usually non-refundable unless there is a fault or mistake on our side, because each item is created specifically for the customer. Pricing may vary depending on garment type, quantity, customisation method, and design requirements, but we always aim to provide fair and competitive pricing. Customers should also know that we value communication, quality, and customer satisfaction, and we work closely with clients throughout the process to ensure the final products meet their expectations.

What steps does a customer need to follow when they want to order something from you?
Ordering from Plus Heritage Ltd is designed to be simple and straightforward. Customers typically follow these steps: Contact us with their idea, requirements, or the type of clothing and accessories they would like customised. Share any logos, artwork, text, colours, or design concepts they want included on the products. Choose the product type, sizes, colours, quantities, and preferred customisation method such as printing or embroidery. Receive a quote and, where needed, a design preview or mock-up for approval before production begins. Review all details carefully, including spelling, sizes, and design placement, then confirm the order. Make payment or deposit arrangements as agreed. Production begins once the design and order details are approved. The completed items are prepared for collection or delivery within the agreed timeframe. Throughout the process, we work closely with customers to ensure the final products match their vision and expectations.

What types of clothing can I customise?
We offer a wide range of customisable clothing apparel, including T-shirts, hoodies, polos, caps, and towels, along with baby essentials, blankets, and uniforms. Our Cosytrend brand also provides personalised solutions for schools, companies, sports teams, and clubs.

Can I use my own design or logo?
Yes, absolutely! We encourage you to provide your own logos, artwork, text, colours, or design concepts to be included on your products. Our team can also help create or improve your design ideas.

Do you offer bulk discounts?
Yes, we do offer bulk discounts for larger orders. Pricing may vary depending on the garment type, quantity, customisation method, and specific design requirements. Please contact us for a personalised quote.

Ready to start your customisation journey?

We're here to help bring your ideas to life with personalised apparel and accessories. Get in touch with us today to discuss your unique needs and explore our quality customisation options.